

Both of these services allow for automatic port forwarding and if your router supports them, then Plex Media Server will automatically configure its own port forwarding.Ĭheck the documentation of your router or simply search for the router name and additional search terms like “how to enable UPnP” for additional information. The first thing you should check, when you encounter this error message, is that your router supports either NAT-PMP (less common) or UPnP (more common). If you enable remote access to your Plex Media Server and see an error message like “Not available outside your network”, then you have a little trouble shooting to do. While remote access is generally headache free, sometimes you run into a hiccup or two. Troubleshooting Your Plex Media Server’s Connection
#Plex media server mac troubleshooting how to#
If you’re having issues, however, don’t worry–in the next section we’ll look at the most common issues and how to solve them. The Plex system automatically handles all the connection data as long as you are logged into the same Plex account on your media server and all your client devices. In addition to telling you that the server is accessible, the control panel will also indicate the internal IP address and port number of the Plex Media Server on your local network as well as external, or public, IP address and port number.Īlthough making note of both the internal and external IP addresses and port numbers is useful for troubleshooting, you don’t need to know any of this information for regular day-to-day use of Plex Media Server. Click the large orange button that reads “Enable Remote Access”.Īfter you enable remote access (or if remote access was already enabled), you’ll see an entry similar to the one below. If your server is currently not configured for remote access, it will say “Not available outside your network” as seen above. By default, you’ll only see a simple view (the information in the large red box below), for the more advanced view with the “Server Mapping” information visible, click on the “Show Advanced” button in the upper right corner of the navigation bar. Then, from the left hand navigation pane, select “Remote Access”. Within the Settings menu select, the “Server” tab. While logged into your Plex Media Server’s web control panel, select the Settings icon from the upper right toolbar. Regardless, it’s easy enough to check the status of remote access and enable it if it is currently disabled. While the default state is enabled, you may have opted at the time to disable remote access, or perhaps you inadvertently disabled it while messing around with the system settings later on.

How to Enable Remote Accessĭuring the initial setup of the Plex Media Server, the setup wizard prompts you to enable or disable remote access. If you need help with the initial setup and configuration of Plex Media Server, please refer to our getting started with Plex guide here. Let’s look at how to enable remote access and then how to trouble shoot remote access issues. Most of the time you should have very little trouble setting up remote access to your Plex Media Server, but there are a few instances where your home network configuration can throw you a curve ball.
#Plex media server mac troubleshooting tv#
One of the greatest things about the Plex Media Server platform, however, is the ease with which you can access your media from anywhere. With remote access enabled and properly configured, you can watch your favorite TV shows anywhere you have internet access: on your phone while you’re sitting in a waiting room, on your laptop while you’re vacationing, or even on a smart TV at a friend’s house. RELATED: How to Set Up Plex (and Watch Your Movies on Any Device) If you primarily use Plex Media Server for watching content on your local network (like streaming your favorite shows to your HDTV or smartphone), you may not have given much though to the benefits of remote access. But if you’re having trouble accessing your movies from afar, we’re here to help.

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